Privacy Policy

NEOSSA Tech Engineering (Pty) Ltd (“NEOSSA”, “we”, “us”) is a technology engineering company based in South Africa. We build software, platforms, and intelligent systems for businesses.

This Privacy Policy explains how we handle personal information collected through our website and in the course of providing our services.

We may collect the following personal information:

• Contact details — name, email address, phone number, company name, and job title when you fill out a form or contact us;
• Communication records — emails, meeting notes, and messages exchanged with us;
• Technical data — IP address, browser type, device information, and pages visited via cookies and analytics tools;
• Service data — information shared with us to scope, build, or support a project.

We use personal information to:

• respond to enquiries and provide our services;
• manage projects and communicate with clients;
• improve our website, products, and services;
• send relevant updates or marketing communications;
• comply with legal and regulatory obligations.

We only process personal information for lawful purposes and in line with applicable data protection laws, including the Protection of Personal Information Act (POPIA) in South Africa.

We process personal information based on one or more of the following grounds:

• your consent, where it is required and has been given;
• the performance of a contract with you;
• our legitimate business interests; or
• compliance with a legal obligation.

We do not sell personal information. We may share it with:

• trusted service providers who help us operate our business (e.g. hosting, analytics, email);
• professional advisors or regulators where required by law;
• parties involved in a project, but only with client consent.

Where we use third-party providers, we take reasonable steps to ensure they handle information securely and only for the purposes we specify.

We use cookies and similar technologies to understand how visitors use our Site and to improve functionality. You can control cookies through your browser settings.

Analytics data is aggregated and does not identify you personally.

We implement appropriate technical and organisational measures to protect personal information from unauthorised access, disclosure, alteration, or destruction.

No system is completely secure. If you believe your information has been compromised, please contact us immediately.

Depending on applicable law, you may have the right to:

• access the personal information we hold about you;
• request correction or deletion of your information;
• object to or restrict certain processing;
• withdraw consent where processing is based on consent;
• lodge a complaint with a data protection authority.

To exercise any of these rights, contact us using the details below.

We keep personal information only for as long as necessary for the purposes described in this Policy, or as required by law. When no longer needed, we securely delete or anonymise it.

Some of our service providers may process data outside South Africa. Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place.

We may update this Privacy Policy from time to time. The latest version will always be posted on this page.

For privacy-related questions or requests, please contact us via the Contact page or by email at hello@novara.digital.